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Show Me the Money! Lessons Learned in Digital Payments

Feb 09, 2017


Digital payments have supported development objectives across the board, while delivering lasting benefits, such as expanding financial inclusion and contributing to the growth of economic infrastructure. But what do these benefits look like in the field? What are the challenges, and what are the lessons learned for improving digital payment applications?

In this special seminar, presenters took an in-depth look at USAID's efforts in digital payments, with key insights and findings from USAID’s Payment Innovations activity in Zimbabwe. Experts also explored how USAID is continuing to play a role in enabling digital payments for development, including discussions of the 5 C's framework from the recently released USAID Opportunity Brief: Enabling Digital Payments for Development.


Marcella Willis

Marcella Willis is a partner with the global consulting firm Strategic Impac

t Advisors. She has worked on the NetHope Payment Innovations Project for the past 3 years where she leads development of a Toolkit for USAID implementing partners on how to transition from cash to digital payments. She has also facilitated trainings for NGOs in 4 countries on how to adopt digital payments, including matchmaking between NGOs and digital payment service providers. Subsequent to a workshop in Zimbabwe she supported USAID in disbursing grants to 3 NGOs to make the transition, and will present on these lessons learned. She has 20 years of experience in international development and financial inclusion.

Jamie Zimmerman
BFA Global

A global expert and leading voice on financial inclusion and a

sset building, Jamie M. Zimmerman has launched, led, and advised dozens of initiatives aimed at advancing and stimulating new thinking and innovations in policy and practice toward global poverty reduction. She has researched, published and presented extensively and globally on wide variety of topics including: social protection payments policy, the shift to cash-lite in emerging economies and for development partners, child and youth financial inclusion, financial inclusion of the poor, asset building, and the role of technology in improving foreign and humanitarian assistance and accelerating global development. She is the author, with Dr. Susan Aaronson, of Trade Imbalance: The Struggle to Weigh Human Rights Concerns in Trade Policymaking.

Fernando Maldonado

Fernando Maldonado serves as a senior technical advisor on the Digital Fin

ance team at USAID supporting the advancement of financial inclusion through digital platforms that improve the lives of the very poor. He currently leads USAID's Digital Finance community of practice, and supports efforts to integrate electronic payments into USAID programs. Prior to joining USAID, Fernando managed and provided technical assistance to a number of economic growth and livelihood development programs abroad, serving the most at-risk and vulnerable populations.