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Charting the Customer Journey in the Digital Age

This post highlights a May 2019 report from The Center for Financial Inclusion at Accion exploring the three stages involved in digital transformation and provides examples of how innovative financial institutions are addressing its challenges with creative solutions for emerging customers.

Annotated Bibliography on Research Methods

This document offers an annotated bibliography of key resources on applied quantitative and qualitative research methods and ethics to give guidance for development practitioners and researchers working in resource-poor settings and with orphans and vulnerable children (OVC).