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Emerging Insight #31: Discounted outpatient services: a way to keep clients

The Swayam Shikshan Prayog (SSP) project in India has found that the use of outpatient services by clients is associated with increased renewals. As an added benefit of its cashless inpatient health insurance product, SSP offers clients a discount of approximately 50 percent on consultation fees from a network of local physicians and a 40 to 70 percent discount on the retail price of drugs. This Emerging Insight highlights the project's observations around client behavior related to outpatient services.

Social Networks and Insurance Take-Up: Evidence from a Randomized Experiment in China

This Microinsurance Paper estimates the role of information in insurance take-up using data from a randomized experiment in rural China where information was either offered directly through financial education or accessed indirectly through social networks. Unlike previous studies, the experimental design allows to not only to identify the causal effect of social networks, but also to differentiate the various channels through which they operate, including the improvement of negotiating power, imitation, and social learning of insurance benefits.