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This study, conducted by Dnet under a grant provided through USAID’s Mobile Solutions and Technical Assistance (mSTAR) project, captures how customer acquisition agents for Dnet’s Aponjon Program are using mobile phones. Aponjon is an mHealth initiative focused on maternal and child healthcare. Aponjon deploys agents across the country to increase subscriptions to the mobile phone service; agents receive an incentive payment based on the number of customer acquisitions they make.
To overcome challenges experienced when making cash payments in their Aponjon program, Dnet decided to transition to mobile financial services (MFS) with support from USAID’s Mobiles Solutions Technical Assistance and Research (mSTAR) project, implemented by FHI 360. This document compares the difference in the payment process between cash and mobile.
This training manual provides a detailed guide on how to use the mobile money products of Bangladesh’s two market leaders, bKash and DBBL. It provides a side by side comparison of the steps that users need to take in order to make transactions and perform other actions. This manual is written in Bangla.
Grounded in an overview of CARE’s approach to resilience, this session features evidence and lessons learned from some of CARE’s most successful market engagement initiatives.