Scaling up SPM one member at a time: Case study on CMF (Nepal)

This case presents the experience of the Centre for Microfinance (CMF) and its work with the MFC Social Performance Start-up Fund project, which aimed to support members to manage and report on their social performance. CMF's Start-up Fund project is a story of overcoming challenges. Its strategy to scale-up SPM among its members was met with a range of hurdles, from language and capacity barriers to national political unrest. CMF met these challenges with a highly individualized approach to member assistance, which allowed it to tailor its message and support, understand and respond to member needs, and ultimately over-deliver on its targets around member social reporting.