The ‘Human Aspect’ of Commercial Transformation: NRSP-Pakistan, ShoreBank International, Ltd., and the USAID AMPER Program
This paper describes the experience of the National Rural Support Programme (NRSP)-Pakistan in transforming its microfinance operations into a regulated microfinance bank and in implementing a deposit mobilization initiative. The paper focuses particularly on the management, human-resource, and investor aspects of transformation—the "human element."