Getting to know your members through SPM: The case of Sharakeh (Palestine)

This case study presents the experience of Sharakeh in its work to mainstream social performance management (SPM) within the Palestinian microfinance sector. This project, carried out under the auspices of the MFC Social Performance Start-up Fund, aimed to build awareness and capacity among members for social performance management and reporting, as well as to build Sharakeh’s own capacity to support and coordinate its members’ SPM work. Importantly, this included working with members to develop a common management information system (MIS) to facilitate the collection, analysis and reporting of social performance data. As a result of this project, Sharakeh enjoys universal social performance reporting by its 11 members, as well as a closer relationship with those members, based on a more complete understanding of their individual needs and priorities.